Privacy Policy for EscaLights

Effective Date: 1/1/2025
Last Updated: 8/27/2025

EscaLights (“we,” “our,” or “us”) is located in Spartanburg, SC. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website, request a quote, place an order, or join our mailing list.

  1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, billing/shipping address.

Order Information: Products ordered, payment details (processed through third-party providers, not stored by us), delivery information.

Quote Requests: Any details you provide when requesting a quote for lighting products.

Mailing List Information: Email address and preferences when you sign up for newsletters or promotions.

Cookies & Tracking Technologies: We use cookies and similar tools (e.g., Google Analytics, Facebook Pixel) to enhance user experience, analyze traffic, and support marketing efforts.

  1. How We Use Your Information

We use your information for the following purposes:

To process and fulfill orders, including payment processing, shipping, and order tracking.

To respond to quote requests and customer inquiries.

To communicate with you about your orders, updates, promotions, and newsletters.

To improve our website, services, and product offerings.

To support marketing, advertising, and retargeting campaigns.

To comply with legal obligations and protect our business interests.

  1. Sharing Your Information

We may share your personal data with:

Manufacturers & Distributors (including Primelite Mfg.) for order fulfillment.

Shipping Providers to generate shipping labels and deliver products.

Payment Processors (Stripe, PayPal, WooPayments, etc., or ACH providers) to securely process transactions.

Marketing Platforms for targeted advertising and email communications (if you opt in).

Legal Authorities if required by law, regulation, or in response to valid legal requests.

We do not sell or rent your personal data to third parties.

  1. Payment Security

All payments are processed through third-party providers (such as Stripe, PayPal and WooPayments). EscaLights does not store or have access to your complete payment card or bank account details. These transactions are protected by encryption and handled in compliance with PCI-DSS standards.

  1. Cookies & Tracking

Our website uses cookies and similar technologies to:

Remember your preferences and settings.

Analyze site performance and traffic.

Support targeted ads and remarketing campaigns.

You can manage or disable cookies in your browser settings. However, some features of the site may not function properly without cookies.

  1. Your Privacy Rights

Depending on where you live, you may have certain rights under privacy laws such as the California Consumer Privacy Act (CCPA) and the EU General Data Protection Regulation (GDPR). These rights may include:

The right to know what personal information we collect and how it is used.

The right to request access to your data.

The right to request correction or deletion of your data.

The right to opt out of the sale or sharing of personal information.

The right to withdraw consent for marketing communications.

To exercise these rights, contact us at support@escalights.com
. We will respond within the timeframe required by applicable law.

  1. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

  1. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure.

  1. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect or solicit personal information from children. If you believe we may have collected data from a child, please contact us immediately.

  1. International Users

Although EscaLights primarily operates in the United States, we recognize that users from outside the U.S. may visit our website. If you are accessing our services from outside the U.S., please note that your information may be transferred to and processed in the United States.

  1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When updates occur, we will revise the “Effective Date” above.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

📧 support@escalights.com

📍 EscaLights
250 S Church St
Ste 1658
Spartanburg, SC 29306