Terms of Service

Effective Date: 1/1/25
Last Updated: 8/27/25

Welcome to EscaLights (“EscaLights,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By using our site or purchasing from us, you agree to these Terms. Please read them carefully.

  1. Eligibility

By using our website, you represent that you are at least 18 years of age (or the age of majority in your jurisdiction) and have the legal capacity to enter into binding agreements.

  1. Products & Services

EscaLights is an online distributor of lighting products primarily from Primelite Manufacturing and other manufacturers. We provide product listings, quotations, and sales directly to end customers.

Product descriptions, images, and specifications are provided for convenience and may be subject to change.

We make reasonable efforts to ensure accuracy but do not guarantee that all information is free from errors or omissions.

  1. Orders & Quotes

When requesting a quote or placing an order, you agree to provide accurate, complete, and up-to-date information.

Submission of a quote request does not constitute acceptance of an order. Orders are confirmed only upon our written acceptance and payment processing.

We reserve the right to refuse or cancel any order at our sole discretion, including suspected fraud or unauthorized activity.

  1. Pricing & Payment

All prices are listed in U.S. Dollars (USD) unless otherwise stated.

We accept payments through secure third-party processors such as Stripe and WooPayments, as well as ACH transfers.

EscaLights does not store complete credit card or bank account details.

Payment is required before orders are fulfilled, unless otherwise agreed in writing.

  1. Shipping & Delivery

We partner with manufacturers, distributors, and shipping providers to fulfill orders.

Delivery times are estimates only and may vary based on supplier availability, shipping carrier delays, or other factors beyond our control.

Risk of loss transfers to you once an order has been delivered to the carrier.

  1. Returns & Refunds

Returns and refunds may be available in accordance with the return policies of the specific manufacturer or distributor fulfilling the order.

Customers must contact support@escalights.com
within [X days — you can set this] of receiving a product to request a return or report an issue.

Custom or special-order products may be non-returnable unless defective.

  1. Intellectual Property

All content on the EscaLights website — including text, images, graphics, logos, and design elements — is the property of Madrigal Ventures LLC or its licensors.

You may not copy, reproduce, distribute, or otherwise exploit our content without prior written consent.

  1. Prohibited Use

You agree not to use our website or services for:

Any unlawful purpose.

Violating intellectual property rights of EscaLights or third parties.

Transmitting harmful code, malware, or spam.

Attempting to interfere with or disrupt website functionality.

  1. Third-Party Services

Our website and services may include links to or integrations with third-party providers (such as payment processors or marketing platforms). We are not responsible for the policies or practices of these third parties.

  1. Limitation of Liability

To the fullest extent permitted by law:

EscaLights shall not be liable for any indirect, incidental, or consequential damages arising out of or related to the use of our services.

Our total liability for any claim shall not exceed the amount paid by you for the specific order giving rise to the claim.

  1. Indemnification

You agree to indemnify, defend, and hold harmless EscaLights, Madrigal Ventures LLC, and our affiliates, officers, employees, and partners from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

  1. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of South Carolina, without regard to conflict of law principles.

Any disputes shall be resolved in the state or federal courts located in Spartanburg County, SC.

By using our services, you consent to jurisdiction and venue in those courts.

  1. Changes to Terms

We reserve the right to update or modify these Terms at any time. Updates will be posted with a revised “Effective Date.” Continued use of our site constitutes acceptance of any changes.

  1. Contact Us

If you have questions about these Terms, please contact us at:

📧 support@escalights.com

📍 EscaLights
250 S Church St
Ste 1658
Spartanburg, SC 29306